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Friday
Jan172014

dear internet: i've missed you

Sweet holy Batman, we have internet again!

We've been without internet since an outage on Wednesday morning that subsequently scrambled our modem and wireless router. Wednesday was bad news bears from start to finish, really -- internet down on a work-from-home day, news that the neighbor's insurance company was quibbling about paying for the damage to our yard from the neighbor's fence*, our first mortgage payment since the refinance not getting paid electronically as scheduled (and thus late), and bumping up against the data limit on our phones due to the lingering effects of being without computers for weeks on end. And to top it all of, I was fighting off some kind of bug thing, secretly worried that it was the flu.

*(Not the neighbor's fault. She argued on our behalf, and wants to make things right; it's not her fault her insurance is being a shithead.)

Wednesday was primarily lost to dealing with Comcast's phone tree hell and "technical support". For future reference, trying to get your internet up and running while simultaneously juggling your job duties, all while using only your smart phone AND checking your data usage every 20 minutes to verify that you haven't gone over your alloted amount? Shortcut to a panic attack.

The bug got the best of me yesterday, after a night of not-good sleep, and resulted in yet more lost time for some really pressing work stuff, not to mention cancelling my evening plans. And still no internet, but I didn't have the energy for eating, let alone for arguing with the internet provider about IP addresses and modem serial numbers. Never mind poor Sal, who had spent his entire morning on the phone trying to get it fixed while also trying to get all of his final grading done for the last day of class for this term.

But, as I said, hallelujah, we have internet again. It took three more hours of phone calls this morning with five different technicians at two different companies, along with some petty extortion – excuse me, “short term warranty fee” – from the last company in order to get them to fix the router remotely. I guess I should be glad it didn't involve a ritual sacrifice or something. Of course, our neighbor’s back fence is still laying across the back bed of our yard, her insurance company is now adamant that they don’t have to pay for the damage to our side, and that flu/cold bug is digging in deep just in time for the 3 day weekend Sal and I had planned.

But by god, at least we have internet.

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